+49 (0)34297 98680
The prerequisite for a binding reservation is the timely transfer of your payments to our bank account named in the footer. Your entitlement to a reservation will lapse if your payments are not received in our account on time. If you are unable to meet the payment deadlines, please notify us by telephone or in writing as soon as possible. If you have any queries, please do not hesitate to contact us on 034297 / 98 68 0.
Only persons of at least 18 years of age are accepted as the main tenant. This person assumes responsibility for compliance with these rental conditions and the requirements set out in the house rules. The holiday home or flat is provided fully furnished, including household effects. It may only be used by the specified number of persons for the duration of the contract. The rental object is equipped as follows: Living room with fitted kitchen, bedrooms, bathroom, terrace or balcony, TV, radio, internet. It is not permitted to take furnishings (e.g. chairs, tables, crockery, cutlery etc.) from one house to another. Cleaning agents, kitchen paper, toilet paper, food etc. are not included in the furnishings. Changes to the furnishings or equipment (internet presence or catalogue) remain exemplary and do not justify any claims on the part of the tenant. However, any changes are equivalent to the stated furnishings. All items damaged or lost during the stay are to be replaced by the tenant. The tenant is obliged to immediately report all defects and damage occurring during the time he/she is occupying the rented property. The tenant is responsible for proving that any damage did not occur during his rental period, that he or the persons accompanying him are not at fault. The hirer is personally liable for all fellow travellers.
The rental price for the above holiday home or flat includes the following services: Consumption costs for electricity, heating, cold and hot water, TV, bed linen and towels per person (excluding extra beds) as well as the use of the children's playhouse "Seepferdchen" and the pool area. In all areas/objects of Seepark Auenhain, the opening hours stated on site apply. The final cleaning and service flat rate (ES flat rate), which also includes two parking spaces and WLAN use, are charged separately in the ES flat rate. The total price of the overnight stay is made up of the rental price and the ES flat rate. Parking on the premises of Ferien- u. Freizeitpark GmbH is only permitted in the designated areas.
The final cleaning does not include the complete cleaning of the oven, the washing of all dishes left standing or the emptying of the dishwasher or refrigerator. These things are the responsibility of the tenant. The holiday home or flat is to be left swept clean on departure. All rubbish must be disposed of by the guest in the rubbish bins provided behind "Haus Waschbär". The kitchen facilities are to be left clean to the landlord by the guest on departure. We charge an additional cleaning fee of € 25.00 for cleaning costs of the kitchen facilities, as well as for the disposal of residual materials and waste by our housekeeping staff. In the event of gross contamination, the costs incurred will be charged according to the time and effort involved.
At Seepark Auenhain, holiday guests can use the internet free of charge. WLAN is available as a resource in every holiday unit. We have no influence on the speed nor the condition of the network operation. We expressly exclude liability for this medium in any case. The tenant of the holiday unit assures with his signature that he will not commit any criminal offences in connection with the use of the internet. We expressly point out that in case of need, a data-technical check is possible.
The general regulations of the BGB apply to the conclusion of the contract. The contract must be concluded in writing. Subsidiary agreements and amendments must be made in writing. This also applies to any amendment of this provision. The house rules of Seepark Auenhain apply on site.
The guest does not acquire any claim to the provision of certain holiday homes or flats. Should these not be available, e.g. due to force majeure such as fire or water damage, the landlord is obliged to make every effort to find an equivalent replacement.
The holiday home or flat may only be occupied by the number of persons stated on the rental contract. Overcrowding will not be accepted. Smoking in the accommodation units is prohibited. In case of non-observance, the tenant will incur additional costs such as for the cleaning of curtains, upholstery etc. The use of own fire bowls and gas barbecues is strictly prohibited both in the holiday home or flat and on the entire grounds of Ferien- und Freizeitpark "Vorwerk Auenhain" GmbH.
Ferien- und Freizeitpark "Vorwerk Auenhain" GmbH is not liable for theft of or damage to the tenant's property. It is the responsibility of the hirer to insure any items brought along against theft or damage or destruction. The same applies to rental objects that can be borrowed by the tenant.
The reserved objects are only available to the tenant for the agreed period of time (duration of the contract). Arrival and handover of the holiday unit shall take place between 16.00 and 20.00 hrs. The tenant has no right to an earlier provision (early arrival). In case of an early arrival before 2.00 p.m., 50.00 € will be charged. Departure must take place by 10.30 a.m. at the latest. In case of a later departure (late departure) the landlord has the right to charge additional costs to the tenant. The costs for a late departure are 50,00 € until 16.00 o'clock and after 16.00 o'clock 100 % of the house price. For arrivals after 8.00 p.m., please notify us in good time so that we can organise the handover of the keys individually.
If required, a deposit of € 15.00 per key card must be paid when the keys are handed over, which will be refunded when the key card is returned and the accommodation unit is accepted. In the event of damage or loss of the key card, the deposit will be retained or € 15.00 must be paid.
The rental contract can be cancelled by the guest free of charge up to 31 days before departure. In case of cancellation of the contract by the guest up to 30 days before departure, the following cancellation conditions / fees apply: up to 30 days before departure: 20 % | 29th - 22nd days before departure: 25 % | 21st - 15th days before departure: 35 % | 14th - 8th days before departure:50 % | 7th - 3rd days before departure: 65 % from 2 days before departure: 80 %. The above percentages refer to the total price of the overnight stay. In the event of a rebooking, a fee of € 10.00 will be charged.
The landlord is obliged in good faith to reallocate holiday homes and flats that have not been used, if possible, in order to avoid cancellations. If the cancelled contingent is re-let, the cancellation fee for the cancelled guest is reduced to 15 % of the agreed rent.
Bringing pets is only possible on request and for a fee. If there is no permission to bring pets, the staff of Seepark Auenhain may refuse to allow the pet to move in. Dogs must be kept on a leash at Seepark Auenhain; if necessary, a muzzle may also be ordered to be worn. Dogs are not allowed on our playgrounds. Please clean up your dog's mess after it has relieved itself on paths and meadows in Seepark Auenhain and throw the doggie bag in the rubbish bin.
Unless otherwise stated, the following terms of payment apply to direct bookings (e.g. telephone, e-mail, fax, in person on site) via Ferien- und Freizeitpark "Vorwerk Auenhain" GmbH: Please transfer 25% of the rental price to the bank account named in the footer, stating your invoice and customer number for a binding booking. The reservation is binding when the deposit has been credited to our account. The remaining 75% of the rental price must be paid 4 weeks before arrival. If the contract is concluded at short notice or if you book directly on site, the total amount is due for payment immediately. In the case of direct online booking via the website of Ferien- und Freizeitpark "Vorwerk Auenhain" GmbH (www.seepark-auenhain.de), using the booking mask, the payment conditions stated in the online booking process apply, 100% at the time of booking, in conjunction with the respective rate booked. Payment processing via the booking mask is carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A.. , 22-24 Boulevard Royal, L-2449 Luxembourg, e-mail: firstname.lastname@example.org.
In the event of non-commencement of your booked holiday or early departure, we recommend that you take out travel cancellation insurance privately. No insurance is included in the services listed.
Termination: In case of repeated violation of these rental conditions, especially in case of intentional or negligent damage to the rental property or the inventory or failure to pay on time, the landlord may terminate the rental contract unilaterally and the guest must leave the holiday home or flat immediately. There is no entitlement to a refund of the rental price.
In the case of transfers from countries that do not belong to the European Union, the guest must pay the processing fees of the banks. We advise the guest to enquire about the current conditions at the executing bank. Should a lower amount be received on our accounts due to the above-mentioned processing fees, the missing difference will be invoiced upon arrival.
Verbal agreements are invalid; all agreements must be in writing to be valid. Should individual provisions of this contract be or become void or ineffective in whole or in part, the validity of the rest of the contract shall not be affected thereby. An invalid provision shall be reinterpreted or deemed replaced in such a way that the intended economic purpose is achieved in the best possible way. If the invalidity is based on a performance or time provision, it shall be replaced by the legally permissible measure. In order to fill any gaps in the contract, an appropriate provision shall be made which comes as close as possible to what the parties intended according to their economic objective at the time of conclusion of the contract. In the absence of a performance or time provision, the gap shall be filled by the legally regulated measure.
We wish you a pleasant journey and a relaxing holiday!